Tickets
I would like to pay for my ticket in 3 instalments.
Nothing could be easier!
First, go to our ticket office. Then, when you validate your basket, you have to tick YES to the option "Payment in instalments". Then enter your bank details so that the payments can be made. You will be debited each month from your first payment.
I want to exchange my ticket.
To exchange your ticket, go to your order via the link "Manage my order" that you received in the confirmation e-mail sent to you.
If you can't find this email, you can have it sent again here.
Then click on "Additional actions" and then on "Change tickets".
Then the system will ask you which ticket(s) you want to exchange. When you confirm the ticket you want to exchange, on the next page you will see the passes and day tickets you want to exchange.
If you exchange a day ticket for another day ticket, for example, you do not have to pay any extra. Please note that only certain exchange options are possible depending on the type and availability of tickets.
I have a ticket with payment in instalments and I want to exchange my ticket.
You will need to wait until all payments have been finalised before you can exchange your ticket.
Once the payments have been finalised, the procedure is the same as described here: I want to exchange my ticket
I have not received a confirmation email.
No stress! Here's a link where you can have this email sent back to you.
This is just an order confirmation. Your tickets will arrive in your mailbox on 15 July at the earliest.
I want to upgrade a ticket I bought in the shop.e upgrader un billet acheté en magasin.
Ticket upgrades are only possible with tickets bought online on our official ticketing service.
How to customize your ticket?
After your purchase, you will receive a confirmation email containing a button that allows you to personalize your ticket.
At the bottom of this email, you will also find a "Manage my order" link, which will take you to your personal order environment. From there, you can modify or personalize your ticket, request a VAT invoice, change your ticket, or resell it via Resale.
If you can no longer find your confirmation email, you can enter your email address on this page to retrieve your tickets.
If you still don’t receive anything, try using another email address that you may have used for the purchase, such as your work email or your partner’s. People often forget which email they used.