What time does the festival open?
On Friday the festival will open at 2:30 pm.
On Saturday and Sunday, it will open at 12:00.
At what time can I pick up my wristband?
In order to avoid queues and to reduce waiting time, the scanning of tickets and the delivery of wristbands will start at 10 am on Friday and at 11 am on Saturday and Sunday.
I would like to pay for my ticket in 2 instalments.
Nothing could be easier!
First, go to our ticket office. Then, when you validate your basket, you have to tick YES to the option "Payment in instalments". Then enter your bank details so that the payments can be made. You will be debited each month from your first payment.
I want to exchange my ticket.
To exchange your ticket, go to your order via the link "Manage my order" that you received in the confirmation e-mail sent to you.
If you can't find this email, you can have it sent again here.
Then click on "Additional actions" and then on "Change tickets".
Then the system will ask you which ticket(s) you want to exchange. When you confirm the ticket you want to exchange, on the next page you will see the passes and day tickets you want to exchange.
If you exchange a day ticket for another day ticket, for example, you do not have to pay any extra. Please note that only certain exchange options are possible depending on the type and availability of tickets.
I have a ticket with payment in instalments and I want to exchange my ticket.
You will need to wait until all payments have been finalised before you can exchange your ticket.
Once the payments have been finalised, the procedure is the same as described here: I want to exchange my ticket
I have not received a confirmation email.
No stress! Here's a link where you can have this email sent back to you.
This is just an order confirmation. Your tickets will arrive in your mailbox on 15 July at the earliest.
I want to upgrade a ticket I bought in the shop.e upgrader un billet acheté en magasin.
Ticket upgrades are only possible with tickets bought online on our official ticketing service.
I want to personalise my ticket.
Here is a link that will allow you to change the name on your ticket.
How cashless works?
When you arrive at the festival and scan your ticket, you will receive a wristband with an integrated chip. This bracelet will be the only way to pay for your purchases at the festival. More "traditional" means of payment (cash, bank cards) will no longer be accepted (except at the merchandising stand).
On site, the easiest way is to load your bracelet directly via the Payconiq by Bancontact app by scanning the QR code on the bracelet. This is only possible if you have a Belgian bank account. You can find more information about the Payconiq by Bancontact app further down on this page.
This bracelet is obviously not directly linked to your bank card: no transaction can be made beyond the amount you have loaded onto your bracelet.
How do I charge my bracelet during the festival ?
There are 4 possible loading methods:
1. The easiest and fastest way: via a Payconiq QR-code on your wristband > scan and recharge your wristband in a few clicks, wherever you are! We recommend that you download the Payconiq by Bancontact application in advance of the festival, in order to facilitate payments on the day (note that this is only available for Belgian bank accounts). Many Belgian banks have already integrated Payconiq payment into their mobile banking application.
No Belgian bank account? No problem! Go to the cashless reloading points or to the automatic kiosks!
2. Loading bins will be placed centrally on the festival site under the inclined plane (cash and credit cards accepted)
3. It is also possible to recharge your wristband at the automatic terminals located at 3 different places on the festival site (payment by credit card). An automatic terminal will also be installed in the campsite
4. A recharging system is available on the Ronquières Festival application
How can I find out the remaining balance on my bracelet ?
If you have created an account, you can access your balance directly on the Ronquières Festival application. If not, you can also check the amount available on your wristband by scanning your wristband in the bars or on the automatic terminals or when recharging at the cash desks.
How do I get my money back after the festival ?
It is imperative that you keep your wristband after the festival in order to be able to communicate its unique identification code and recover the amount remaining on your wristband. A link will be communicated on our website and will allow you to make your request.
Please note that refunds are only given for amounts over 3 euros (shown on your wristband). There is no refund fee.
Until when can I get my money back ?
You will have until 31 August to request a refund. After this date, it will not be possible to get your bracelet back. Amounts of less than 3 euros on your bracelet are not refundable.
REFUNDS VIA THIS LINK
What should I do if I lose my bracelet?
If you lose your wristband, you can go directly to the "Info Stand" inside the festival. A team on site will be ready to help you and solve the problem as best as possible.
What do I do if I have a problem or question?
If you have any problems or questions, please contact the following e-mail address: email@example.com. There will also be several information points at the festival venue.
What are the hours of the campsite?
The campsite will open on Friday August 4th at 10 am and will close on Monday August 7th at 12:00 pm.
What can I access with a CAMPING ticket?
The "CAMPING" ticket is valid per person and not per tent. Access to the campsite is only allowed to people wearing a CAMPING wristband and a FESTIVAL access wristband. Any person not wearing the appropriate wristbands will be escorted out of the campsite.
A "CAMPING" ticket gives access to the campsite ONLY on the days and evenings corresponding to your festival bracelet. The access to the campsite is authorized until the day after the day indicated by the festival access bracelet (D+1), at 12:00 am.
What is the minimum age to enter the campsite?
Minors (under 16 years old) not accompanied by an adult are only admitted upon presentation of a parental authorization accompanied by a copy of the parents' ID́ card.
How do I get my CAMPING wristband back?
The exchange of your CAMPING PASS for a CAMPING bracelet will be done at the CAMPING ENTRANCE.
The cashiers allowing the exchange of a "CAMPING" ticket for a CAMPING bracelet are open at the following times:
- FRIDAY 04/08/23 10am to 11pm
- SATURDAY 05/08/23 from 09h to 23h
- SUNDAY 06/08/23 from 09h to 23h
Outside these hours, the persons without a bracelet will not have access to the campsite.
If there are still tickets available, it will be possible to buy it at the CAMPING ENTRANCE of the festival for 25€, during the opening hours of this entrance.
When can I pick up my CAMPING bracelet?
Festival-goers with "3 DAY PASS" and "CAMPING" tickets or with a "FRIDAY" and "CAMPING" ticket can come on FRIDAY at 8:30 am to the entrance of the camping site to receive their wristbands in exchange of their ticket, and set up their camp.
The "SATURDAY" and "CAMPING" ticket holders can arrive on SATURDAY from 9am.
SUNDAY and CAMPING ticket holders can arrive on SUNDAY from 9am.
How do I access the campsite if I am a volunteer?
Volunteers must pick up their "CAMPING" wristband at the VOLUNTEER CENTER located next to the COLLEGE ENTRANCE. Volunteers will be informed of the hours of operation of the Volunteer Reception Desk by the Volunteer Coordination Team.
They can then enter the campground through the entrance gate, like other campers.
What items are not allowed on the site?
- Any narcotic product.
- Any glass container.
- Unsealed plastic bottles.
- Cans are allowed up to 12 (x33cl) or 8 (x50cl) per person.
- Water pipes, chichas.
- All types of fires exceeding the size of a lighter flame (candles, burners and other gas installations...).
- Tools (wrenches, pliers, shovels) that can be used to dismantle the gates. Any person attempting to climb, open or damage the infrastructures, or to introduce fraudulently objects inside the campsite, will be immediately excluded from the campsite and the festival and handed over to the police.
- Cars, motorcycles, trailers, caravans, campers, etc.
- Pets, with the exception of guide dogs for the visually impaired.
- Installation of music (sound system). Loud music is not allowed: please remember to respect the sleep of others.
- Commercial activities: Campers are not allowed to sell food, drinks, or anything else.
- Distribution of flyers and other promotional materials is prohibited.
- Sharp objects, blunt objects and any other material harmful to the conviviality of the campsite are forbidden (knives, fireworks, firecrackers, ...).
- Awnings and arbors, as well as all large tents exceeding 9m² are not allowed.
If the camper decides to leave a prohibited object to access the campsite, the organization is not obliged to ensure its return.
Any person found on the campsite in possession of one of the above-mentioned forbidden objects will be immediately excluded from the campsite and the festival, permanently and without refund.
Access to the campsite will be forbidden to any person who violates these rules. Violators will be prosecuted.
Where can I leave a forbidden object in order to get it back after the festival?
A locker is available to campers free of charge at the ENTRANCE of the CAMPING in order to leave prohibited objects.
The locker is open at the following times:
- FRIDAY 04/08/23 from 12h to 02h
- SATURDAY 05/08/23 from 09h to 02h
- SUNDAY 06/08/23 from 09h to 02h
- MONDAY 07/08/23 from 08h to 12h
In order to recover a consigned object, the deposit ticket given at the time of deposit is essential. Without it, the object cannot be returned.
The organization declines any responsibility in case of loss, theft or damage of the objects deposited at the depository.
Items not collected by 12:00 on MONDAY cannot be collected later.
Which tent am I allowed on the campsite?
The area you can use to pitch your tent is :
- 4 m² for a pitch for 2 persons
- 9 m² for a pitch for 4 people.
Where can I place my tent on the campsite?
Ushers will show you your place on the festival campsite. You can ask them to place you in the quieter area of the campsite.
Regardless of the area in which you pitch your tent, please respect other campers at all times.
It is forbidden to reserve a site for future arrivals, unless expressly authorized by a campground manager.
Thank you for setting up your tent in the area designated by the members of the organization and for respecting the ground markings delimiting the fire lanes and emergency exits. Any installation (tent, tensioners, ...) likely to hinder the passage of the emergency services will be removed.
You may be asked to optimize your space and thus allow the installation of all.
From what age can I volunteer?
You must be at least 16 years old at the time of the festival to be able to volunteer, this is the minimum legal age. If you are not 16 years old, we will be happy to see you in the team at a future edition.
When can I volunteer?
We are looking for volunteers for the set-up (from 29/07/2023 to 03/08/2023), 3 days of volunteering give access to the festival.
We are looking for volunteers for the dismantling (from 07/08/2023 to 10/08/2023), 2 days of volunteering give access to the festival.
We are looking for volunteers during the festival (from 04/08/2023 to 06/08/2023), 1 position per day and 3 positions in total to have access to the festival on all 3 days. We prefer applications from people who can be present during the 3 days of the festival. If you are not available on the 3 days of the festival, please contact us by email at firstname.lastname@example.org
Can I choose my job and hours?
Yes, as far as possible and subject to availability. We will contact you by email to propose the available positions and times so that you can choose where you wish to attend.
How long do I have to work to get my festival pass?
It depends on the jobs you choose and you can enjoy the festival before and after your performances.
What will I receive for my participation?
You will receive your festival pass (which will allow you to attend the concerts for free during your breaks), your access to the campsite, the official volunteer T-shirt, drinks and a meal (sandwich type) during your performance hours.
Can I sign up with friends to have the same job and the same hours?
Yes, one of you must create a "TRIBU" on the registration platform and become the leader of the Tribe. He/she will then give the others the access code to the Tribe.
When we contact the Tribe leader by email, he/she will be able to choose the posts and times for the whole team, within the limit of the number of people needed for the post.
Where can I find practical information about being a volunteer?
All the practical information will be available in your volunteer space about 2 weeks before the festival starts: arrival at the festival, parking, camping, collecting access bracelets, etc.
Will I receive training on the tasks related to my job?
Depending on the position, specific information may be sent to you by your manager. This information will also be available in your volunteer area.
Who can I contact in case of a problem or emergency?
You can contact the volunteer leaders via email@example.com