After your purchase, you will receive a confirmation email containing a button that allows you to personalize your ticket.
At the bottom of this email, you will also find a "Manage my order" link, which will take you to your personal order environment. From there, you can modify or personalize your ticket, request a VAT invoice, change your ticket, or resell it via Resale.
If you can no longer find your confirmation email, you can enter your email address on this page to retrieve your tickets.
If you still don’t receive anything, try using another email address that you may have used for the purchase, such as your work email or your partner’s. People often forget which email they used.