It is imperative that you keep your wristband after the festival in order to be able to communicate its unique identification code and recover the amount remaining on your wristband. Click here to make your request.

Please note that refunds are only given for amounts over 3 euros (shown on your wristband). There is no refund fee.

You will have until 31 August to request a refund. After this date, it will not be possible to get your bracelet back. Amounts of less than 3 euros on your bracelet are not refundable.

Free or donated credits (volunteers, partners, etc.) are non-refundable.

Items lost during the festival are available from theBraine-le-Comte Tourist Office.