As promised, here you find all the information concerning the tickets you have already bought for the 2020 edition.
You bought a 2-day pass, a one-day ticket (Saturday or Sunday), a camping entrance (including the tepee offer) or a child ticket (< 12 years old) via our ticketing website:
You support the festival by keeping your tickets. These will be valid for the 2021 edition of the Festival. So, you don't have to do anything at this stage.
You support the festival by exchanging the value of your order for a voucher valid for your purchases on the 2021 and/or 2022 ticketing site of the Festival. Click here (link ticketing service) before June 30th.
This voucher will be sent to you between June 15 and July 31, 2020 at the latest, and in any case before the opening of the ticketing site for the 2021 edition.
Note: the voucher amounts to the TOTAL amount of your purchase (100% of the face value of the ticket including reservation and payment fees).
If you are unable to attend the Ronquières Festival in 2021 or 2022, please contact us from June 1st and until June 30th, 2020 at the latest at email@example.com to make your request for reimbursement (excluding reimbursement/payment fees). These will be made by July 31 at the latest. If you wish to support the festival, we ask you to use this procedure only if it is really impossible for you to be with us in 2021 and/or 2022.
Note: If you bought your tickets via a partner ticketing service (Festicket, Night&Day, FNAC), please contact your ticket office directly. They will provide you with all the practical details (similar options will be offered depending on the technical possibilities of the ticket office).
For any other question: firstname.lastname@example.org